Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to skincarebylisse@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Lisse Skincare is a premier skincare brand dedicated to providing high-quality, effective skincare solutions. Our mission is to help you achieve healthy, radiant skin through carefully curated products that enhance your natural beauty.
Placing an order is simple! Browse our products on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Weaccept a variety of payment methods, including major credit cards (Visa, MasterCard, and other secure online payment options. All transactions are encrypted to ensure your information is safe.
Once your order is placed, it is processed within 1-2 business days. After processing, the shipping time will depend on your location and the chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.
Yes, we offer free shipping on orders over a certain amount. Please check our Shipping Policy for detailed information on shipping costs and eligibility for free shipping.
We offer a 7-Day Exchange Policy. If you are not satisfied with your purchase, you can request an exchange within 7 days of the delivery date. Please ensure that the products are unused, unopened, and in their original packaging. For more details, refer to our Exchange Policy.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through our shipping partner’s website.
If you receive a defective or damaged product, please contact our customer service team immediately at skincarebylisse@gmail.com. We will provide instructions for returning the item and arrange for an exchange.
Yes, our products are formulated to cater to various skin types and concerns. Whether you have dry, oily, sensitive, or combination skin, we have products that can help enhance your skin’s health and appearance. If you have specific concerns, feel free to reach out to our customer service for personalized recommendations.
Currently, we do not offer samples of our products. However, we provide detailed product descriptions and ingredient lists on our website to help you make informed decisions about your purchases.
To ensure the longevity and effectiveness of your skincare products, store them in a cool, dry place away from direct sunlight. Always follow the storage instructions provided on the product packaging.
If you need to modify or cancel your order, please contact us as soon as possible at skincarebylisse@gmail.com. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.
You can reach our customer service team by emailing us at skincarebylisse@gmail.com. Westrive to respond to all inquiries within 24-48 hours.
Yes, all our products are cruelty-free. We are committed to ensuring that no animal testing is involved in the development or production of our skincare line.
At this time, we are focusing on serving customers nationally. However, we are working on expanding our shipping options to include international destinations in the future. Please stay updated by checking our website regularly.
We prioritize using high-quality, natural ingredients that are effective and gentle on the skin. Each product contains a carefully selected blend of ingredients tailored to address specific skin concerns. Detailed ingredient lists are available on each product page.
